Velio Festival | 17-20th Sept 2021, Cholmondeley Castle

Important event update

As we approach the final weeks before the festival build is due to begin, we’ve had to make the extremely difficult decision to reschedule Velio Festival to Friday 19th – Sunday 21st August 2022. We are gutted to have to reschedule as we know so many of you were looking forward to the event, but it is now not possible to run as we first set out. 

Unfortunately it has become impossible for us to secure the suppliers we need to deliver a combined cycling and multi-art festival in the vision we intended. A number of those key suppliers are now unable to commit to the event because of unforeseen and ongoing Covid-19 supply chain issues, many of which were vital to the overall concept. As a first year festival it’s incredibly important to us that your experience was not compromised. To be unable to deliver the show this year is a huge blow for us after working so hard with an incredible team to make the festival a celebration that we all needed this year.

We’re incredibly grateful to everyone who has bought a ticket so far and shown so much love and support since we launched, the response really has been amazing. We really hope you can attend 19th – 21st August 2022 and finally celebrate what will be something very special. For those who are able to make the dates next year, and as a way of a thank you for the continual support, we are offering complimentary festival credit (£30 weekend tickets and £10 for day tickets) loaded on your wristbands to spend on feasts and drinks.

We understand that not everyone will be able to attend 19th – 21st August 2022 in which case you can have a name change on your booking to a friend or family member, or obtain a face value for their festival booking. Please click the link in our bio for more information regarding transferring or refunding your booking.

We can’t wait to deliver you an unforgettable event in 2022 for what will be the first of its kind. We’d like to send our personal gratitude to each and every person who has purchased a ticket and supported the festival since we launched. As a new, independent festival it means the world to us. The support we’ve had from all of our artists, suppliers and from the whole cycling community has been very special and we can’t wait to celebrate with you all next year.  

Thank you,
Velio Festival 

Ticket Options:

  1. Attend the rescheduled Velio Festival edition in 19th – 21st August 2022 and receive complimentary festival credit of £30 (weekend tickets) or £10 (day tickets) to spend on food & drink at the festival next year
  2. Request a face value refund for your ticket, accommodation and extras
  3. You can keep hold of your ticket, accommodation and extras and request a free name change to transfer your booking to a friend 

Time Frames:

  1. We will send all ticket holders information detailing how to submit your options by Friday 13th August at the latest. We will provide an FAQ detailing as much information as possible.
  2. At the same time, your group leader will be emailed directly and asked to submit your options
  3. We request that options be submitted by 11:59 on Friday 27th August. If you do not submit an option by this time we will automatically allocate you a ticket to the rescheduled festival in 2022, including the complimentary credit to spend at the event.
  4. For those that opt for ticket refunds, we estimate refunds will be processed within 4 weeks after the deadline has closed.
  5. You are allowed to make name changes on your booking up until 10th September if you need to transfer your booking to a friend or family member.

FAQs

How do I transfer my ticket to 19th – 21st August 2022?
You do not need to do anything, unless you tell us otherwise your ticket will automatically be rolled over to join us from 19th – 21st August 2022 at Velio Festival. and receive complimentary festival credit of £30 (weekend tickets) or £10 (day tickets) to spend on food & drink at the festival next year.

Can I change the name on the booking and keep hold of my tickets and/or accommodation & extras?
Yes, you are allowed to make name changes up until 10th September if you need to transfer your booking to a friend or family member. Contact your ticket provider to change the name of the booking. If you keep hold of your ticket and issue a name change, the original booking will still receive complimentary festival credit of £30 (weekend tickets) or £10 (day tickets) to spend on food & drink at the festival next year.

What shall I do if I’ve booked accommodation and all extras?
Your accommodation and extras will automatically be transferred over to next year’s festival. If you can’t make the new dates and would like to request a refund then please note refunds will be processed per order/booking. This means if you purchased your ticket, accommodation and extras all in one order then you can choose to either transfer them all to 2022, or refund the entire order. If you booked accommodation and extras in a separate order to your tickets then please complete the form for each order that you have.

If I purchased a payment plan ticket and want to transfer my ticket to 2022, when will my remaining payments come out?
If you choose to transfer your ticket to 2022 your payments will come out as normal. You can contact your ticket provider to find out when your next payment(s) is due. 

Will you refund my full ticket?
If you choose to request a refund, your order will be refunded the face value of their ticket and all extras including accommodation, bike storage, car pass etc as per our ticketing terms & conditions.

What happens if I booked Festicket’s Booking Protection?
As the festival has had to be rescheduled due to issues relating to Covid-19, you are entitled to a face value refund on your tickets, accommodation or festival extras by submitting the refund form. Festicket’s Booking Protection is a service handled by Festicket and is not provided by Velio Festival. Please click here to read Festicket’s Booking Protection Terms & Conditions or speak to Festicket’s support team here – https://support.festicket.com/hc/en-us/requests/new 

How do I get a refund?
All ticket purchasers will be contacted via email by Friday 13th August with information on how to roll your booking over to Velio Festival 2022 19th – 21st August 2022 or receive a face-value refund.

I didn’t get the email, how do I get a refund?
Please email us at hello@velio.cc if you have not received the email with your refund form by Friday 13th August. 

How long will my refund take to process?
After the deadline has passed to submit your request by 11:59 on Friday 27th August we aim to have all refunds processed within 4 weeks after that deadline. 

If I made a group booking but the full group can’t make it, can we get partial refunds?
All tickets and extras will need to be refunded in the same order. Unfortunately, we are unable to split refund amounts or do part cancellations. However, you are allowed to make name changes up until 10th September if you need to transfer your booking to a friend or family member. Contact your ticket provider to change the name of the booking.

Can I get a refund if I haven’t completed my payment plan?
If you have purchased a payment plan ticket, you have the option to roll over your ticket to 19th – 21st August 2022 and receive complimentary festival credit of £30 (weekend tickets) or £10 (day tickets) to spend on food & drink at the festival next year. If you cannot make the new dates and would like to request a refund, then you will be refunded the amount that you have paid so far for your ticket.

If you have any questions, our customer service team are on hand and are more than happy to help, you can contact us at hello@velio.cc